At Autophones, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (autophones.co.uk) and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business details (when you sign up, contact us, or use our services).

• Usage Data: Information about how you interact with our website and platform (e.g., log data, IP address, browser type).

• Call & Message Data: Information processed through Autophones (e.g., call logs, messages, bookings) to provide our AI receptionist services.

2. How We Use Your Information

We use your information to:

• Provide and manage our AI receptionist services.

• Improve and personalize your user experience.

• Communicate with you about updates, offers, and support.

• Ensure compliance with legal and regulatory requirements.

3. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

• Contractual necessity – to deliver our services.

• Legitimate interests – to improve our platform and support customers.

• Consent – when you sign up for marketing communications.

• Legal obligation – where required by law.

4. Data Sharing & Security

• We do not sell or rent your personal data.

• Data may be shared with trusted third-party providers (e.g., hosting, payment processors) only to support our services.

• We use industry-standard encryption and security measures to keep your information safe.

5. Data Retention

We keep your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Call/message data is stored securely and deleted in line with retention policies.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data.

• Request correction or deletion.

• Restrict or object to processing.

• Withdraw consent (where applicable).

• Request data portability.

To exercise these rights, contact us at privacy@autophones.co.uk.

7. Cookies

We use cookies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie settings in your browser.

8. International Data Transfers

If we transfer your data outside the UK/EEA, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Autophones Ltd
📧 Email: privacy@autophones.co.uk
🌐 Website: https://autophones.co.uk